7 Key Trends Transforming Digital & IT Operations Management
Digital technology has forever changed the way that businesses work. In 2018 over US $1trillion was spent on digital services like cloud platforms, AI, VR, ML and many other technologies designed to increase business agility and improve customer experience.
This will likely continue into 2020 with these 7 major trends that are set to further transport digital ops management:
1. Faster Multi-Cloud Adoption
Businesses are keen to take advantage of the emergence of new cloud providers. In 2018 it was the industry giants — Google, Amazon and Microsoft — that accounted for 65% of the cloud platform market. Now businesses have more choice in services and pricing strategies.
2. Movement to Private Cloud Management
Around 28% of company spending will likely be moved to cloud platforms and this is reflected in increasingly aggressive competition among providers. Those who want all of the benefits of cloud platforms while retaining full data sovereignty will take advantage of the increased proliferation of managed private cloud services.
There have already been some telling announcements for the 3 giant cloud platforms who have each announced various new services to try to retain their share of the market.
3. A Move Away from Lift-and-Shift Strategies
Although ‘lift and shift’ strategies were welcomed during the initial shift to the cloud we are seeing more rebuilds in 2019. This will likely increase companies’ ability to leverage all the advantages of the cloud.
4. Moving Towards Strategic Observability
DevOps teams are likely to be looking at logs, metrics and a variety of data sources to preserve observability and new tools are being developed all the time. It seems that increased efficiency in troubleshooting microservices is also in the pipeline.
5. The Need for Greater Cloud-native Skills
It seems that software containers are set to be replaced by the more agile microservices. This stands to change the way cloud-based apps are built and used and IT Ops teams will need to learn a variety of new skills. Dependence on manual scripts will be replaced with more infrastructure as code when producing, monitoring and altering cloud-based services.
6. Artificial Intelligence for IT Operations
AIOps is on the rise with new tools providing the ability to monitor and proactively prevent issues on cloud-based systems. Information is transmitted in real-time and with context allowing IT professionals to resolve issues rapidly. Incident management, including detection, response and restoration times are set to become more and more automated, reducing human effort in keeping systems online and monitoring data.
7. Optimizing Customer Experience
Competition is becoming more intense so ensuring the customer is your priority is key. The focus is now on gaining customer insights, metrics and business insight can work towards enhancing the company’s engagement with their clients.
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