HIPAA Compliant Dentist Learning Platform for a Reputable US-based Clinic
Client
A mid-size company providing customer care services for dental clinics.
- Location: USA
- Industry: Healthcare
- Client since: 2022
Challenge
The Client aimed to create a learning platform for dental practices that combines person-centered care with innovative software solutions. The platform’s goal is to enhance the efficiency of dental clinics by gathering and processing client feedback and providing recommendations based on the collected data.
The Client approached us specifically to work on the analytical part of the platform. The critical point was to meet both built-in industry standards (HIPAA) and best practices to provide detailed dashboards and surveys, guiding the clinics in their customer services.
Requirements
- Gather data from a third-party system on patient visits and conduct surveys to obtain feedback.
- Design a versatile system that allows organizations, whether with one or multiple practices, to access analytical information about customer satisfaction.
- Create a user-friendly data visualization to facilitate decision-making and improve overall business performance.
- Implement automated SMS and email notifications to patients, including survey links, to collect feedback and analyze patient responses.
Solution
To satisfy all the needs above, the Aristek Systems team initiated the project by establishing the system’s structure and architecture, laying the foundation for the client’s business. The main parts of the solution are:
Main Dashboard
This page provides an overview of the organization’s activities, including practice ratings, significant recent changes, both positive and negative comments, and overall organizational performance.
Analytics
For those seeking visual graphs, systematic data, and specific metrics, this section offers insights such as the organization’s overall rating, individual metric ratings, and changes in various metrics.
Feedback
This block includes all narrative feedback submitted by patients. Feedback below a certain threshold score is categorized as a service resolution request and forwarded to the organization’s specialists for action.
Survey
Patients are provided with a survey containing carefully selected metrics to analyze the practice’s performance and recommend improvements. Each practice can add unique questions to the survey, tailored to its specific needs. Additionally, patients have the option to provide narrative feedback.
Tools & Technologies
Back-end
- Nest.js
- Typescript
- Prisma
- Postgresql
Front-end
Tools
- Notion
- GitHub
- Stytch (for authentication)
- Figma
- AWS ( SES / Translate / Lambda )
- Jira
RoadMap
June 2022
Start of the project. We gained a deep understanding of the business context and defined the client’s business goals as the foundation for the forthcoming solution.
July - August 2022
The system design was developed, and we collected user and functional requirements for the Minimum Viable Product (MVP).
September - November 2022
A phase of active development took place, culminating in the release of the MVP just 4 months after the development began.
December 2022 - 2023
Continued solution development and support.
Team
The project was developed by a professional team consisting of:
Back-end Developer
Front-end Developers
QA Engineer
Business Analyst
DevOps
Results
As a result of our efforts, we successfully created and launched a functional Minimum Viable Product (MVP) and seamlessly integrated the system with a third-party platform. The system effectively aggregates patient feedback and presents it in a tailored dashboard accessible to providers, staff, regional managers, and other relevant parties. This custom dashboard highlights successes and identifies areas that require improvement, empowering the organization to make informed decisions and optimize performance.
Client`s Feedback
“Aristek Systems’ developed system meets our uptime expectations, and they promptly address any issues that arise, often resolving them on the same day. Moreover, we’ve been able to implement engineering ceremonies thanks to a skilled and proficient team.
Overall, they are doing an excellent job”.
Client's Benefits
Incorporated integration with a widely used system for scheduling visits to medical centers.
Implemented a robust and secure system for storing patients’ personal data.
Empowered system users to monitor their practice’s performance, including goals and metrics, enabling data-driven decision-making.
Facilitated user reception of patient feedback regarding the practice and its specialists, enabling prompt responses to potential issues.
By delegating the technical implementation of the solution to us, the Client could concentrate on sales, business development, and scaling the product.
The outsourcing team’s cost is lower compared to hiring in-house specialists.
Developed a bilingual system with support for both English and Spanish.
Aristek Systems' Benefits
- Engages actively in product development throughout all stages.
- Utilizes modern frameworks and technologies.
- Enhancing expertise with Amazon services.