HIPAA compliant dentist learning platform for a reputable US-based clinic
A mid-size company providing customer care services for dental clinics.
USA
Healthcare
Since 2022Solution
To satisfy all the needs above, the Aristek Systems team initiated the project by establishing the system’s structure and architecture, laying the foundation for the client’s business. The main parts of the solution are:
Main dashboard
This page provides an overview of the organization’s activities, including practice ratings, significant recent changes, both positive and negative comments, and overall organizational performance.
Analytics
For those seeking visual graphs, systematic data, and specific metrics, this section offers insights such as the organization’s overall rating, individual metric ratings, and changes in various metrics.
Feedback
This block includes all narrative feedback submitted by patients. Feedback below a certain threshold score is categorized as a service resolution request and forwarded to the organization’s specialists for action.
Survey
Patients are provided with a survey containing carefully selected metrics to analyze the practice’s performance and recommend improvements. Each practice can add unique questions to the survey, tailored to its specific needs. Additionally, patients have the option to provide narrative feedback.
Screenshots
Team
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Back-end developers x1
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Front-end developers x2
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QA engineer x1
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Business analysts x1
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DevOps x1
Tools & Technologies
Road map
June 2022
Start of the project. We gained a deep understanding of the business context and defined the client’s business goals as the foundation for the forthcoming solution.
July - August 2022
The system design was developed, and we collected user and functional requirements for the Minimum Viable Product (MVP).
September - November 2022
A phase of active development took place, culminating in the release of the MVP just 4 months after the development began.
December 2022 - 2023
Continued solution development and support.
Results
Client's benefits
Incorporated integration with a widely used system for scheduling visits to medical centers.
Facilitated user reception of patient feedback regarding the practice and its specialists, enabling prompt responses to potential issues.
Implemented a robust and secure system for storing patients’ personal data.
Empowered system users to monitor their practice’s performance, including goals and metrics, enabling data-driven decision-making.
The outsourcing team’s cost is lower compared to hiring in-house specialists.
Developed a bilingual system with support for both English and Spanish.
By delegating the technical implementation of the solution to us, the Client could concentrate on sales, business development, and scaling the product.