HIPAA compliant dentist learning platform for a reputable US-based clinic

Gather data from a third-party system on patient visits and conduct surveys to obtain feedback.

Design a versatile system that allows organizations, whether with one or multiple practices, to access analytical information about customer satisfaction.

Create a user-friendly data visualization to facilitate decision-making and improve overall business performance.

Implement automated SMS and email notifications to patients, including survey links, to collect feedback and analyze patient responses.

This page provides an overview of the organization’s activities, including practice ratings, significant recent changes, both positive and negative comments, and overall organizational performance.

For those seeking visual graphs, systematic data, and specific metrics, this section offers insights such as the organization’s overall rating, individual metric ratings, and changes in various metrics.

This block includes all narrative feedback submitted by patients. Feedback below a certain threshold score is categorized as a service resolution request and forwarded to the organization’s specialists for action.

Patients are provided with a survey containing carefully selected metrics to analyze the practice’s performance and recommend improvements. Each practice can add unique questions to the survey, tailored to its specific needs. Additionally, patients have the option to provide narrative feedback.