AI-based document workflow assistant
Client
A telecommunication leader from the US approached us to resolve the internal documentation flow efficiency issue.
- Location: USA
- Industry: Telecommunication
- Client since: 2023
Highlights in figures
- 20%conversion rates increase
- 40%call center load decrease
Challenge
The larger the company, the larger its document workflow. In an enterprise, it’s easy to get lost in all the paperwork.
Our AI-based Document Workflow Assistant simplifies document navigation. It helps both customers and staff.
We made it for a client in the telecom industry, but any business can benefit from a similar solution.
How it works
To users, the LLM Assistant is a chatbot. It collects user input, analyzes it against the company’s documentation and generates relevant answers.
The Assistant helps both clients and staff. Customers can ask product questions, while staff can navigate around company documents. The model understands user roles, so it won’t spill out private information.
The assistant is based on a Large Language Module (LLM) as its core technology, accompanied by specific APIs for its functionality. Notably, this module operates under the MIT license, signifying no restrictions for commercial use. Therefore, this solution is ideal for commercial enterprises supporting products and companies seeking to enhance their current documentation practices.
Key features
Enhanced Data Security
- The tool operates in isolation, granting clients complete control;
- Prevent data leaks and bolster internal information security;
- Ensure safe interaction with documentation, maintaining the confidentiality of sensitive data.
Continuous Availability
- The system operates tirelessly, providing round-the-clock responses;
- Clients determine the response speed, controlling it through resource allocation and server management.
Queue-Free Operations
- Instant responses without queuing, eliminating the need for extensive personnel;
- The tool helps to automate processes, reducing reliance on human resources.
Elimination of Human Error
- Minimize the possibility of human error, such as inattention or inexperience;
- Free up human resources for more analytical tasks, improving overall documentation quality.
Integration Capabilities
- Integrate the Document Workflow Assistant with your existing systems and applications using CSS;
- Enhance interoperability and collaboration across your organization.
Cost-Efficient Quality Assessment
- Evaluate documentation quality through user queries and feedback;
- Obtain valuable insights into user interests, providing a cost-effective means of assessing documentation quality.
Tools & technologies
Back-end
Libraries
- MS SQL
- Pandas
- NumPy
Team
- x1Business Analyst
- x1Data Scientist
- x1Back-end Developer
Results
The model was a massive success, both for sales and onboarding. Our client embraced AI early on, now they reap the benefits.
A good sales rep understands their product, and the LLM Assistant can answer almost every customer question.
The LLM Assistant handles all standard questions, so customer support can focus on the difficult issues.
Better product understanding. Everyone in the company can share the management’s vision for development.
Faster onboarding. New employees can ask all questions and get answers right away.
Happy customers. No more waiting on hold for hours, everything is fast and smooth now.