Customer Support Specialist

Aristek Systems Baltic is actively involved in the development of innovative IT solutions for the US and European markets. Our team consists of over 130 highly qualified professionals of various IT‑spheres.

At the moment, we are looking for a Customer Support Specialist.

NB! There is an opportunity to work remotely.

About the Project

A highly loaded e-learning system, where textbooks are also stored.

The main modules of the platform:

• Storage of manuals and materials for training
• Portal for training and retraining of teachers with obtaining a STEM certificate Storing participant profiles (rating, academic performance, grades, schedules, etc.)
• Automation of the platform’s business processes (financial accounting, personnel management, etc.)

The platform is one of the largest educational systems in the United States, with more than 15,000,000 registered users.

One of the parts of the portal is being developed jointly with the world-famous CNN media corporation.

Your Responsibilities at Aristek Systems

• Processing incoming requests from system clients
• Solving customer problems
• Transfer of technical errors to the development department
• Communication with an international team in English

Required Skills and Experience

• A confident PC user (MS Office, Browsers)
• Fluency in English (B2 and above)
• Knowledge of IT sphere
• Customer Support experience in any field will be an advantage

Benefits You Get with Aristek Systems

• Modern office with equipped kitchen and comfortable
  workstations (not open space)
• Ability to choose the format of the work (remote or in an
  office)
• Team buildings, corporate parties and other extracurricular
  events
• Gifts in case of important events in your life
  (birthday/wedding/the birth of a child)
• Payment of advanced trainings, conferences and educational
  courses
• Flexible working hours
• Medical insurance in 30 medical centers
• 50% payment of SkyEng English classes
• 50% payment of Gold card AllSport (network of gyms, fitness,
  tennis courts, swimming pools, etc.)
• Discount Card (discount card for various places: pubs,
  cafes, beauty salons, etc.)
• The company will pay 50% of Mybook service (digital library)